Questions and Answers
Q: What is a Caregiver Registry, and why should I consider this option?
A: A Caregiver Registry is a service that pre-qualifies Caregiver candidates, whom the consumer hires directly for a referral fee. You are empowered to make decisions directly with their Caregivers; no agency interface is necessary.
Q: How do I get started?
A: Just call us! We want to hear about your unique situation so that we can match prescreened Caregiver candidates that will best meet your needs. Time permitting, we encourage in-person interviews, but in an emergency situation we can often refer a Caregiver candidate right away; a few days is ideal.
Q: What sort of backgrounds do your caregivers have?
A: Caregivers are considered "lay persons with skills". Many of our independent Caregivers have nursing assistant (C.N.A.) or other medical backgrounds. Caregivers take ongoing training, and have a balance of experience, training and social skills.
Q: What if a caregiver calls in sick?
A: If your Caregiver calls in sick, they will ask you if you would like a substitute Caregiver. If you answer yes, we will do our best to offer a replacement!
Q: Who supervises the caregivers?
A: With our Caregiver Registry model, you are in charge! You might enlist one of your Caregivers to assist with minor management or consider hiring a professional care manager. If your loved one has complex medical needs or you live far away, a professional care manager may be for you!
Q: Who determines working conditions, compensation, scheduling, etc.?
A: Clients and families determine details directly with their Caregivers. We suggest that you discuss the following:
- Caregiver duties
- Sleeping Arrangements
Q: Is each caregiver insured, or just your general operations?
A: Yes. In addition to our registry carrying liability insurance for our matching service, each Caregiver is required to carry a liability policy for $500,000 for "errors and omissions."
Q: How flexible are your Caregivers?
A: Generally, Caregivers are as flexible as you need them to be, functioning as an adult daughter or son might for her or his own parent, with the added bonus of Caregiver training and professionalism.
Q: How does 24-hour care work at Caregiver Connection, Inc? Do your Caregivers do live-in care, for instance, in exchange for room and board?
A: It usually takes just 3 regular Caregivers plus backup to cover a 24 x 7 care situation, provided that the Caregivers get the rest that they need. This means that you get to know the same Caregivers, lessening that “new-person-in-the-house” feeling (see our Rates page). Years of experience has shown that clients receive more professional care when Caregivers do not move in bag and baggage. That is because boundaries are clearer and Caregivers bring fresh energy to clients who retain the same Caregivers.