Q: What is a registry, and why should I consider this option?
A: A registry is a service that pre-qualifies caregiver candidates, whom the consumer then hires directly for a referral fee.
Caregiver Connection’s 10+year proven, developed program and is on the cutting edge of “consumer-directed care,” which means that clients are empowered to make decisions directly with their caregivers. Our streamlined business model means that caregivers earn a greater percentage of the fee.
Many of our caregivers have been with us for over 5 years, and we have found that longevity is the biggest indicator of success.
Q: How do I get started?
A: Just call us! We want to hear about your unique situation so that we can match prescreened caregiver candidates that will best meet your needs. Time permitting, we encourage in-person interviews, but in an emergency situation we can often find a care provider right away; a few days is ideal.
Q: What sort of backgrounds do your caregivers have?
A: Caregivers are considered “lay persons with skills.” Many of our independent caregivers have nursing assistant (C.N.A.) or other medical backgrounds, or are naturopathic, nursing, massage or acupuncture students. We give preference to caregivers who are interested in taking ongoing training at their own initiative and expense, and they must have a balance of experience, training and social skills.
Q: How do you screen your caregivers?
A: We do a 6-part screening process (click here) that includes phone, in-person and group interviews, as well as a criminal background check. Care providers are bonded for theft and insured for liability. We also regularly follow up with our clients and caregivers.
Q: What if a caregiver calls in sick?
A: If your caregiver calls in sick, they will ask you if you would like a substitute caregiver, and if so, we will do our best to offer a replacement.
Q: Who supervises the caregivers?
A: Under the registry model, you are in charge! You might enlist one of your caregivers to assist with minor management or consider hiring a professional care manager. If your loved one has complex medical needs or live far away, a professional care manager may be for you! (click here for Care Managers)
Q: Who determines working conditions, compensation, scheduling, etc.?
A: Clients and families determine details directly with their caregivers. We suggest that you discuss the following:
- Caregiver duties
- Compensation
- Scheduling
- Meals
- Housekeeping
- Sleeping Arrangements
- Mileage
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